Economy class standards

Last updated

1 Apr 2022

Every professional driver working with Yango must follow our service quality standards.

Vehicles are confirmed based on classification standards.
Vehicle information matches the information in Yango Pro exactly.
Exterior, windows, and headlights/tail lights without any major damage.
Clean exterior in good weather. If the weather is bad (for example, there’s slush on the ground), door handles and door sills must be clean.
Clean, dry and well-maintained interior without any strong odors, including tobacco and air fresheners.
All branding and other information materials on the car must be placed in strict accordance with the requirements of the Service offer.
The trunk is clean and available to hold at least one 50×80×35 cm suitcase.
Climate control works if available.
Interior multimedia screens should be turned off when you pick up users. You can turn them back on if the user asks you to.

Head towards the passenger as soon as you accept a ride request.
Only tap Arrived when you’ve come to a complete stop at the pickup address.
Always drop passengers off at the exact location indicated in the app. The only exception is if they ask to stop earlier or traffic laws prohibit stopping at the destination address.
If a passenger wants to change their destination, ask them to change the address in the app manually.
Always have change available (including to break larger bills).
Contact Support if passengers leave their personal belongings behind.
If climate control is available, the driver decides when to use it.

Don’t violate traffic rules breaking the speed limit, crossing solid lane dividing lines, running red lights, etc.
Don’t drive recklessly making sharp lane changes and stops if not absolutely necessary, preventing others from passing, etc.
Don’t get distracted while driving watching videos, making video calls, texting, etc.
Don’t talk on the phone (except for short calls with a headset on).
Don’t drive contrary to the Navigator unless the passenger asks you to.
Don’t be confrontational.
Never complete orders under someone else’s profile.
Never go online in a vehicle other than the one in your profile.
Never give others access to your account or let them use it.
Contact Yango if you get in a traffic accident. We’ll explain how to file an insurance claim and what to do next.
Upload a picture to your Yango Pro profile.
Send pictures of required documents in Yango Pro.

Confrontational behavior.
Smoking right before or during the ride (including e-cigarettes), or allowing passengers to do so.
If a passenger wants to smoke, suggest making a stop or waiting until the end of the ride.
Consuming smoking or chewing mixtures.
Asking passengers to cancel an order or change the payment type to cash.
Asking passengers to pay more than what’s indicated in Yango Pro. This includes asking to pay extra for services not included in the service class.
Asking passengers to give you a 5-star rating. However, you can ask passengers to rate the ride. For example: “I’d really appreciate it if you could rate your experience today.”
Arriving to orders with other people or animals in your car.
Abusing the Yango service in any way.
It’s prohibited to place stickers, leaflets, seat covers with ads, and any other advertising media in your car. Taxi company (carrier) information can be displayed on the right of the front panel.

Don’t forget about our quality standards: if you violate them, you may lose access to orders temporarily or permanently.

Also, all types of rude behavior towards other drivers, users, or service employees are prohibited:

Insults and swear words are prohibited.
Never aggressively demand a response or resolution to your issue from the Support team.
Threats and personal remarks are prohibited.
Sending inappropriate photos is prohibited.

If you systematically violate our behavior rules, your access to orders may be restricted temporarily or permanently.

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