Chat with clients
Last updated 30 Jun 2025
A tool in Yango Pro that will help you contact the customer about delivery without calling them.
How it works
The chat icon appears on the main screen of the app and in the order card — in the route tracking. If there is a new message, a red dot will light up. Inside, it looks like a familiar correspondence with support in Yango Pro, and after the order is completed, it disappears.
In the case of a multi-order, there will be a separate dialogue with each client. If the client does not respond in the chat, follow the prompts in the app and the usual algorithm.
Chat advantages:
you can clarify any details about the delivery
no need to call if you need silence (for example, the client’s child is sleeping)
if the client asks to leave the order at the door, you should send a photo confirmation in the chat that everything is ready and the package does not interfere with opening the door.
Don’t forget that you need to communicate politely in the chat.
We hope this tool will be useful to you for deliveries!