Rating
Last updated
4 Aug 2023
Every ride is a chance to show passengers that you’re an experienced professional in the business. To clearly and concisely measure your efforts and make every good ride count, we ask passengers to rate you after the trip is over. Your service quality in Yandex.Taxi is based on your most recent 150 passenger ratings.
HOW WE CALCULATE RATINGS
Your rating is a weighted average from your most recent 150 rides, where the newer the feedback, the more it counts. When you start driving again after being away for a while (for example, on vacation), your rating stays the same as when you left.
HOW TO TRACK MY RATING
Yango Pro has everything you need, and if your rating starts to slip, we’ll tell you. The easiest way to check your rating is to just look at the top panel in your profile.
NEW DRIVER RATING
When a new driver first goes online, their rating is a solid 5 (based on 50 rides all rated 5).
WHAT DOES MY RATING AFFECT
Access to ride requests. If your rating is between 4.5 and 5, you get them. If it’s below you could be suspended.
Priority in ride request distribution.