How to keep receiving orders in your service classes
Last updated
3 Feb 2022
To get high ratings by riders and keep receiving orders, always strictly adhere to the quality standards of our service.
Follow several simple rules and you will likely receive higher tip from riders and never get banned.
What you need to do
🚖Vehicle
Clean and dry interior without any smells
All seat belts and airbags are in working condition
No signs of damage on the body, with headlights and other parts being in place
Clean trunk, with at least 3/4 of its space being free
Clean body and door sills
Clean and dry door handles when it’s not raining.
👑Driver
Neat clothes and overall look
Polite and respectful to passengers
Accepts as many orders as possible and cancels them only in exceptional cases
Sets his/her status to “Ready for pickup” only upon actual arrival to the pickup point
Completes each ride at the destination point specified in the app.
What you must never do
❌Yandex.Taxi strictly prohibits drivers to:
Behave rudely or offend passengers
Smoke in vehicles before and during rides
Violate the road traffic rules (e.g. speeding, crossing solid white lines, ignoring traffic lights, etc.)
Drive aggressively (e.g. sharp acceleration and braking, frequent and high-speed lane changes, etc.)
Ask passengers to cancel orders or to change the payment method
Deceive passengers or Yango.